10 Reasons Why CX/NPS® Programs Fail  

And Your Surefire Solutions to Succeed

A capsule of real-world experiences based on brand interventionist
Christopher Roberts’
experience as a practitioner.

Based on principles employed to rejuvenate brands that were the worst in their category to becoming the Best.

Improve your CX/NPS® Score

Increase your Reviews and Referrals

Engage your staff like never before

Take total control of your CX/NPS® program

WHAT OUR BUSINESS READERS HAVE TO SAY!

1 BOOK. 10 REASONS. 100% SUCCESS.*

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ATTENTION CX WARRIORS!

Customer Experience is the big battleground. Does your army have the right warriors? Find out now.
This book is all you need if:

So what are you waiting for? Grab your copy and prepare for battle!

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ABOUT THE AUTHOR

Christopher Roberts is a globally renowned brand strategist, CX expert and creator of the Total Engagement Model®. He is also the founder and managing director of Engaged Strategy, a boutique consultancy that helps businesses harness the power of CX and brand strategy.

His vast experience in creating brand strategies and his expansive knowledge across various types of brands has made him a global name in the areas of brand and customer experience. Besides the large number of client projects, he has also spearheaded several National Brand Benchmarking Studies in Australia across a range of industries, providing critical and actionable insights and recommendations.

This knowledge of 200+ brands across 20+ industries has helped him create success stories for several businesses. Chris has achieved record-breaking results in sales and market share increases by implementing a range of innovative strategies based on strong customer insights and organisation wide engagement to rejuvenate and recover brands from being the worst in their category to the best. He has also helped his clients increase their NPS® scores by up to 80+ points in the B2B space and by 60+ points in B2C.

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1 BOOK. 10 REASONS. 100 PERCENT SUCCESS.*

*  Limit of Liability / Disclaimer of Warranty: While the author and publisher have made the best efforts in making this book, they do not make any representations or warranties with respect to the accuracy or completeness of the contents of this book. The publisher and author specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation and you should consult with a professional where appropriate. Neither the author nor the publisher will be liable for any loss of profit or any other commercial or legal damages, including but not limited to special, incidental, consequential, or other damages.